Proficient Help

For more help, Contact our customer care at 033 40266300 or write to care@proficientgroup.in
Account Opening

What are the different types of accounts: Equity Trading & Demat, Commodity Trading ?

Commodity trading account is required to trade MCX and NCDEX Equity & Demat trading account to trade in NSE and BSE

What are the account opening charges?

Proficient charges Rs 250/- for account opening and additional Rs 150/- if form requested through courier)

Demat account opening is free of cost, however you will be required to pay amc charges as per plan opted (link to Depository page)

What are the different pricing plans Proficient offers?

Proficient offers wide range of plans to cater all type of market participants.

Our various plans are as below:

  • a. Flat Plan: Flat Rs 15/- is charged for per executed order
  • b. Fixed Plan: Two monthly unlimited plans are offered
    • i. Fixed Com: Monthly Rs 3999/- for trading in commodity under MCX
    • ii. Fixed EQ : Monthly Rs 6999/- for trading in Equity & Currency segment under NSE & BSE
  • c. Flexible Plan: We offer customised pricing plan according to clients need.

What are the other charges for transactions?

Please refer Brokerage and other related charges under Pricing on our website

What are the Call & Trade charges?

When you call any one of our dealers at 033–40266300 and execute a trade using dealer services, we charge a Call & Trade service charge of Rs 15/- per executed trade applicable only to flat & fixed plans.

What documents are required to be attached with account opening form for individual?

  • PAN Card
  • Flexible Plan: We offer customised pricing plan according to clients need.
  • Photo
  • Proof of Address
  • Cancelled Cheque
  • Cheques for account opening and AMC (amc for demat)
  • Last 6 month bank Statement in case of derivative segment trading

All the above documents should be a copy and self attested.

What documents are required to be attached with account opening form for non-individual?

The documents required are as follows 

A: Firm’s documentation

  • PAN card of company
  • Memorandum and Articles of Association
  • List of directors on the letterhead of the company
  • Form No. 32 alongwith ROC receipt
  • Address proof of company (Form No.18 ) alongwith ROC receipt
  • Shareholding pattern of company on the letterhead
  • Board resolution for trading in securities market
  • List of authorised signatories on the letterhead of the company
  • Net worth Certificate duly certified by CA (should not be older than 1 year)
  • One Cancelled Cheque
  • Last 6 months Bank Statement
  • Balance Sheet for last 2 financial Years

B: Director’s documentation

  • PAN Card (self attested)
  • Photo
  • Address Proof (Self Attested )
  • One cancelled cheque of each director’s bank account (only if opted to work in NCDEX).

Note: All the above documents should be a copy except cancelled cheque and attested by authorized signatories with rubber stamp of the firm.

How much time does it take to open an account with you?

Your trading account will be opened with 1 working day*
However your demat account will take 7 working days to open*

*Provided all documents and signatures are as per requirements.

You can start trading F&O as soon as your equity trading account is opened. To trade equity (delivery or intraday), you will need to wait till the demat account is opened.

What are the different ways to open an account with us?

a. Use our online application wizard, print the forms, sign and courier back to us
(link)

b. Priority account opening: use the application wizard, upload your documents, get a completely filled form couriered to you. All you need to do is sign and send it back to us (link)

c. Download the forms, print, fill up details, sign and courier back to us (link)

d. Ask us to courier you a physical form (link)

How many exchanges can I trade on?

You can trade on NSE, BSE, MCX, and NCDEX on single platform

Proficient Help

For more help, Contact our customer care at 033 40266300 or write to care@proficientgroup.in
Getting Started After Account Opening

You will receive 2 emails after your account opens

1. Welcome email which gives you the login details to our trading & backoffice tools and other account related information.

2. Trading and backoffice passwords emails.

You can login and trade using these on our trading platform and backoffice. You will be asked to change the passwords on your first login. 

Note: The login ID for trading and backoffice will be the same but passwords will differ.

3. Do I get any confirmation after trading is done?

Yes. Trade details are sent to you on your registered mobile nos. by the EOD. You can at any point of time also access our online backoffice to retrieve your trade details for any previous trading sessions. . 

Proficient Help

For more help, Contact our customer care at 033 40266300 or write to care@proficientgroup.in
We offer different platforms – Desktop and Web

FT HTML 5 - Web based trading platform

Diet ODIN - Advanced desktop trading software

  • Advanced Charting and Technical Analysis

    Technical Strategy Back-testing

    Click here to learn more and for all queries on ODIN

    Click here to download, install, and start trading on ODIN

How can I access my BackOffice?

  • Once you are registered with us you will receive a default email from us which will contain your back office login user id and password. You may use the credentials to log into your account at our website.

What are the calculators available and what are their features? 

Proficient Help

For more help, Contact our customer care at 033 40266300 or write to care@proficientgroup.in
Funds – Deposits And Withdrawals

What are the modes through which I can transfer funds?

  1. Online transfer through online trading platform
  2. Online transfer through NEFT (National Electronic Fund transfer) or RTGS (Real Time Gross Settlement)
  3. Cheque

Deposit funds by transferring via the Payment Gateway instantly. You can also use IMPS/NEFT or just drop in a cheque at any HDFC bank ATM.

Place withdrawal requests from various ways

  1. By logging into your Internet Based Trading Platform
  2. By logging into your Backoffice
  3. By e-email us at care@proficientgroup.in

All withdrawal requests are processed same day if received before 12 pm else next working day. Withdrawal requests hit your bank within 24 hours or sooner.

* Withdrawals can take longer if the daily trade process is delayed.

Proficient Help

For more help, Contact our customer care at 033 40266300 or write to care@proficientgroup.in
Margin/leverage policy and product types

1. Equity delivery based trading (CNC: Cash n Carry) 100% money required upfront

2. Intraday leverage Trade (MIS: Margin Intraday squareoff)

Name of Plan Flat 15 Fixed – COM / Fixed – EQ Flexible Plan
  Equity Cash Intraday – upto 8 times as per proficient margin Equity Cash Intraday – upto 8 times as per proficient margin Equity Cash Intraday – upto 8 times as per proficient margin
  Equity Cash Delivery – upto 1 time Equity Cash Delivery – upto 1 time Equity Cash Delivery – upto 5 time
Exposure Equity & Currency Derivative – Intraday & Carry Forward – upto 1 time Equity & Currency Derivative – Intraday & Carry Forward – upto 1 time Equity & Currency Derivative – Intraday & Carry Forward – upto 3 time
  Commodity Intraday– upto 2 times Commodity Intraday– upto 2 times Commodity Intraday– upto 4 times

Proficient Help

For more help, Contact our customer care at 033 40266300 or write to care@proficientgroup.in
Depository services

Who are our depository participants?

Proficient is a depository participant of Central Depository Services (India) Limited (CDSL)

What are the different annual maintenance plans under depository services?

We offer 3 annual maintenance charges plans

Regular 300: Pay only Rs 300/- yearly

BSDA Plan: Zero charges upto securities value of Rs 50,000/-

Lifetime 999: Pay only Rs 999/- for lifetime amc

Can multiple accounts be opened?

Yes. An investor can open more than one account in the same name with different brokers.

Does the investor have to keep any minimum balance of securities in his account?

No, we have no such policy to maintain any minimum balance

What is dematerialisation?

Dematerialisation is the process by which physical certificates of an investor are converted to an equivalent number of securities in electronic form and credited into the BO’s account with his DP.

What is an ISIN?

ISIN (International Securities Identification Number) is a unique 12 digit alpha-numeric identification number allotted for a security (E.g.- INE383C01018). Equity-fully paid up, equity-partly paid up, equity with differential voting /dividend rights issued by the same issuer will have different ISINs.

Can electronic holdings be converted back into physical certificates?

Yes. The process is called rematerialisation. If anyone wishes to get back his securities in the physical form he has to fill in the RRF (Remat Request Form) and request his DP for rematerialisation of the balances in his securities account.

Can multiple accounts be opened?

Yes. An investor can open more than one account in the same name with different brokers.

Is it possible to give delivery instructions to the DP over Internet and if yes, how?

Yes, CDSL have launched this facility for delivering instructions to your DP over Internet, called SPEED-e and EASI respectively. The facility can be used by all registered BOs after paying the applicable charges

Is it possible to get securities allotted in public offering directly in the electronic form?

Yes, it is possible to get securities allotted to in Public Offerings directly in the electronic form. In the public issue application form, there is a provision to indicate the manner in which an investor wants the securities to be allotted. He has to mention the BO ID, name and DP ID on the application form. Any allotment made will be credited into the BO account.
Mutual Fund

What are the benefits of investing in Mutual Fund?

Mutual Fund investment has manifold benefits listed as under:

Professionally Managed:

The money you invest in mutual fund is managed by professionals specializing in finance. It gives investors an opportunity to manage their portfolio without much worries. The investors get the benefit of professional fund managers by investing in mutual fund which is very costly otherwise.

Diversified:

Mutual fund offers the benefit of diversification across different sectors and companies. It expands the horizon across various industries and asset classes. The investors can enjoy the benefit of diversification and asset allocation without investing large amount of fund.

Liquid:

Unless the money is invested in pre-specified lock in period the money is available anytime you want subject to exit load. Normally it takes couple of days to return the invested amount. Most funds transfer the money directly to the bank account.

Flexible:

Investors gets the flexibility of investing in a wide range of schemes. There is an option available to all investors for systematic investment and withdrawal in all open ended scheme. There is the inclination and convenience of investing and withdrawing whenever required.

Low transaction cost:

Mutual funds pay lower transaction cost due to economies of scale. This makes mutual fund investment more cost effective than direct investment in equity.

Well governed:

The Indian mutual fund industry is regulated by Securities and exchange board of India(SEBI), which endeavors to protect the interest of investors. All funds are mandatorily registered with SEBI and complete transparency is enforced.

Transparent:

Easy availability of fact sheets, offer documents, annual reports etc, making the investment transparent and fair.

What are the types of Mutual Fund?

Mutual fund can be broadly divided into two types?

Based on maturity period:

       1. Open ended fund:

Funds available for subscription which can be redeemed on a continuous basis. These funds are available for subscription throughout the year and investors can buy or sell units at NAV related prices.

       2. Close ended fund:

These funds have a lock in period ranging from 3-6 years after which it matures is available for subscription for a specified period during the launch. These funds are listed on a recognized stock exchange.

Interval Funds:

These are a combination of open ended and close ended fund. These can trade on stock exchange and
are open for sale and redemption at set intervals.

Based on objective of Investment:

Equity/Growth Fund:

The objective of these funds is long term capital growth. 65% of the corpus is invested in equity related securities. These funds are suitable for investors with long term outlook and higher risk appetite.

Debt/Income Fund:

The objective of this fund is to provide low risk and stable income to investors with preservation of capital. 65%of corpus is invested in securities such as bonds, corporate debentures, government securities and money market instrument..

Balanced Fund:

The objective of these funds is to provide both stability of returns and capital appreciation to investors. Balanced fund invest in both equities and fixed income instruments with predetermined investment objective of the scheme.

Money market/liquid fund:

The objective of these funds is to provide easy liquidity, preservation of capital and moderate income. These invest in safer short term instrument such as treasury bill, certificates of deposit and commercial paper for a period of less than 91 days.

Gilt Funds:

These funds invest exclusively in government securities. These funds are free of credit risk, although there is interest rate risk. Safer as they invest in government securities.

Other schemes:

ELSS (Equity Linked Savings Scheme)

Tax saving ‘Equity Linked Saving Schemes’ provides the investors tax rebates under specific provisions of the income Tax act.

Initial Public Offering (IPO)

Why does a company decides to go public?

A company goes public to raise funds and spread the risk of ownership among a large group of shareholders or to reduce debt. Furthermore taking the company public reduces the overall cost of capital and gives the company a more solid standing when negotiating interest rates with bank.

Why should one invest in an IPO?

IPO’s are attractive investment option for investors who want to grow with the growing company.

What is meant by Price Band?

Price band refers to the band of price within which the investor can bid. The difference between the floor and the cap should not exceed by more than 20%. The price band can be subject to revision but if revised, the bidding period should be extended for a period of three days and the total bidding period should not exceed thirteen days.

What is a bid Lot?

A bid lot as the name suggests is the fixed number of shares for which the investor needs to apply. The bid lot varies from issue to issue and the minimum lot size is predefined and is mentioned in the application form.

What is a price discovery?

Depending on the market demand at various prices, the issuer company after consultation with BRLM (Book Running Lead Manager), finalizes the offer price which is referred as the discovered price.

Can the bid for online order modified?

Yes, you can change or revise the quantity or price in the bid for an online order. However, you cannot modify/revise in case when:

a. Order is already under processing
b. Modification/ Revision / Cancellation are not allowed post cut-off time.

Who is a syndicate member/broker?

A member of the stock exchange to whom the investor submits the IPO application form is referred to as a syndicate member /broker. the syndicate member receives the bid and uploads the same to the electronic book of the stock exchange. The bids not uploaded are not considered for the purpose of allotment. The syndicate member then submits the bid with the cheque to the banker In case of online application, the syndicate member generates electronic application form and submits the same to the registrar with proof of having paid the bid amount.

What proof can I expect from a syndicate/trading member for entering bids?

The counterfoil given by the syndicate member with their signature, date and stamp acts as a proof of the bids.
Algo Trading

Who can implement algo trading in India?

All traders and investors, right from individuals to hedge funds are permitted to use programmed or algo trading. If human intervention to execute trades is part of the program, exchange approvals are not mandatory. However, if trading is carried out using robots, where manual intervention is not required, prior approvals from the respective exchanges are necessary

Is it compulsory to get every strategy approved from the Exchanges?

In India, Regulators and Exchanges have a compliance requirement to get each and every strategy / algorithm approved by them before it can be traded live. Any order which is sent to the Trading Platform through some set of rules are termed as strategy or algorithms and needs exchange approval, be it Opportunity Generation or Opportunity Execution. We get the strategies approval from exchange for our clients.

Does proficient have any exchange approved strategies?

Our trading platform is integrated with couple of Strategies and got them pre-approved with exchange so that traders can use them without going through the approval process.

Which all charting applications are supported by trading platform for automated trading?

No, we have no such policy to maintain any minimum balance

Who is an Authorised Person?

Any person who is appointed as such by a stock broker (including trading member) and who provides access to trading platform of a stock exchange as an agent of the stock broker is an Authorised Person.

Who can be appointed as an Authorised Person?

An individual, Partnership Firm, Limited Liability Partnership (LLP) and a Body Corporate meeting the requisite eligibility criteria prescribed by the stock exchange can become an Authorised Person. The individual should be a resident of India, Partnership Firm should be registered under Indian Partnership Act, 1932, LLP should be registered under the Indian Limited Liability Partnership Act, 2008 and Body Corporate should be registered under the Indian Companies Act, 1956.

Can registered sub-broker with one stock broker of the Exchange become Authorised Person with another stock broker of the same stock exchange?

Same person cannot act as sub-broker with one stock broker and as Authorised Person with another stock broker of the same stock exchange at a time.

Does proficient offer Co-location to client?

We offer Co-location facility to clients seeking faster execution of their strategy. Contact us to know the process and commercials.

Where can a client back-test his strategy?

Client can back-test their strategy on the back-test platform of their choice, where they are able to reproduce and program their strategy conveniently and availability of historical data for the period back-testing to be done. Some of the choices include AMI broker charts, MS-Excel etc, we do provide the service of backtesting for our clients.

Does Proficient provide demo of trading platform?

Yes, we do provide demo to anyone who wants to do automated trading.